What should I check when receiving my delivery?

Orders placed with WARCO are delivered by either courier or freight.

For parcel deliveries, the courier will bring the package directly to your home and leave a collection notice if you are not available.

Freight deliveries are usually made on the agreed date using a rigid lorry. To ensure a smooth delivery, the designated unloading area must be easily accessible. The lorry is fitted with a tail lift so that the palletised goods can be unloaded safely. Where possible, the driver will also move the pallets onto your property using a hand pallet truck.

When you receive your shipment, please check the following in the presence of the driver:

- Is the shipment correctly addressed (as indicated on the packing slip attached to the pallet)?

- Is the packaging undamaged?

- Is the delivery complete?

- Are the goods in good condition?

- Have you received the correct items?

If you notice any discrepancies, document them with photographs if possible and have the driver confirm your observations.

Always contact WARCO, preferably by telephone, before refusing a delivery. Failure to do so may result in additional charges.