How do I claim a defect in my goods?

To claim a defect in delivered goods, email the company photographs, a brief description and the original order number.

Every effort is made to avoid defective goods. If a defect does occur, it will be dealt with straightforwardly. The defect should be clearly visible in the photographs. Where the elements have already been laid or installed, also photograph the overall situation.

A comment and a proposed remedy will be provided promptly. A claim is as unwelcome to the company as it is to customers. Please also send several photographs by email when making a claim. All efforts are made to avoid defective goods.